Broadband that you can trust!
Hi folks,
another post of fustration. I hope the blog is not becoming too boring for you all.
Well, as the name suggests, this is the slogan of MTNL. Earlier they called it "Mera Telephone Nahi Lagega". And now, as they boast about "Broadband you can trust", my internet connection is not active for 4 days of a week. And the other three days, it works in bits and pieces. And i wonder how these people can figure out the exact time when i am rearing to go and use the net. They are genius souls who continue to get saddistic pleasure by harassing their customers. And mind you, they do it with literally no regrets! I remember the day when i had gone to get my phoneline connection. These people were enjoying lunch. There was no board which informed us about lunch time or the office hours. We requested them to make the timings clear as people would be misled without knowing them. And then we heard this interesting converstion between two employees.
Employee 1: I wonder why they have so many complaints against us.
Employee 2: Yeah, and if they really do have problems, why do they use our connection. They better use the private ones.
Can you beat it ???!!! An employee of a company saying that he/she doesn't care about the customers. I was flabbergasted! That was the most ridiculous attitude i had seen till date. And that is the reason why our Broadband We can trust gives us such service.
Anyways, i think i need to call their customer care center and lodge a complaint. Or maybe i better change the ISP. In any case, they won't understand the importance of their customers till the company shuts down. There is so much scope to create awareness in our field of service industry. BPO is not the only key to our success. I guess stregthening the existing infrastructure and enhancing is also another important issue our country needs to tackle.
Anyways, i have learnt that we can't TRUST anything in this place. So we need to create that trust and work hard to preserve it. Hope we are able to carry on the good work.
Regards,
P r a s a d....
another post of fustration. I hope the blog is not becoming too boring for you all.
Well, as the name suggests, this is the slogan of MTNL. Earlier they called it "Mera Telephone Nahi Lagega". And now, as they boast about "Broadband you can trust", my internet connection is not active for 4 days of a week. And the other three days, it works in bits and pieces. And i wonder how these people can figure out the exact time when i am rearing to go and use the net. They are genius souls who continue to get saddistic pleasure by harassing their customers. And mind you, they do it with literally no regrets! I remember the day when i had gone to get my phoneline connection. These people were enjoying lunch. There was no board which informed us about lunch time or the office hours. We requested them to make the timings clear as people would be misled without knowing them. And then we heard this interesting converstion between two employees.
Employee 1: I wonder why they have so many complaints against us.
Employee 2: Yeah, and if they really do have problems, why do they use our connection. They better use the private ones.
Can you beat it ???!!! An employee of a company saying that he/she doesn't care about the customers. I was flabbergasted! That was the most ridiculous attitude i had seen till date. And that is the reason why our Broadband We can trust gives us such service.
Anyways, i think i need to call their customer care center and lodge a complaint. Or maybe i better change the ISP. In any case, they won't understand the importance of their customers till the company shuts down. There is so much scope to create awareness in our field of service industry. BPO is not the only key to our success. I guess stregthening the existing infrastructure and enhancing is also another important issue our country needs to tackle.
Anyways, i have learnt that we can't TRUST anything in this place. So we need to create that trust and work hard to preserve it. Hope we are able to carry on the good work.
Regards,
P r a s a d....
posted by Prasad at 1:16 pm
1 Comments:
Dear Kshitij,
i too agree with you, but the problem of having a complete "hire and fire" structure is that one loses trust on his/her employer and this would again lead to other detrimental phenomena. Of course there has to be a positive pressure that will make one work. The best possible alternative will be to make someone do something in such a way that he can have a sense of pride in whatever he or she is doing. And the choice has to be made by the person on his will. I think this is really idealistic, but we need to think about this. The service industry has to have people who feel nice in helping out people.
What do you think?
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